“The role playing led by professional actors was incredibly useful.  Their understanding of human behaviour and therefore how staff would react in certain situations was impressive and led us to find real solutions to difficult problems.  I would recommend this course unreservedly.” 

“The use of role play and the opportunity to discuss, in confidence, difficult conversations that we have had and to review how we might handle similar conversations better in the future was very useful.  The facilitators rightly allowed group members plenty of space to explore these issues, and one useful effect of this was to make everyone more aware of just how widespread these problems are.  I have certainly already acted on things learned in the course.” 

"The workshop was extremely useful and rehearsing the arguments really did help me directly with the problem I faced which has as a result resolved. A few of us have also met since and continued the dialogue/approach of rehearsing difficult conversations (in confidence) since.

So many many thanks for your advice, enthusiasm and help during that afternoon."

Participants, Difficult Conversations Workshops